Hospitality robots market is anticipated to grow at a CAGR of 24.6% during the forecast period. Service robots are gaining popularity in the hospitality industry. The need to provide contactless services to consumers such as robotic food ordering and delivery further accelerates the adoption of hospitality robots. For instance, in March 2022, Keenon's New Delivery Robot launched at iREX 2022 to transform the restaurant and hotel experience. iREX visitors will be able to have a close-up experience with Keenon's market-leading indoor delivery robots, including the new, compact, and lightweight delivery robot T8 in the Japanese market. Further, featuring an elegant and compact structure, the Delivery Robot T8 is an adorable and capable assistant for restaurants and hotels. This new model is equipped with a centimeter-level positioning system which allows it to navigate narrow spaces with ease. It can communicate and collaborate with other units to complete more complicated delivery tasks, reducing response times to provide a seamless and intuitive experience for guests. Thus, the benefits associated with robots in the hospitality industry are propelling the growth of the market during the forecast period. 

Segmental Outlook 

The global hospitality robots market is segmented based on the type and end-user. Based on the type, the market is segmented into front desk robots, delivery robots, cleaning robots, and others. Based on the end-user, the market is further segmented into hotels, restaurants & bars, and travel and tourism. Among end-user, travel and tourism are expected to be the fastest-growing segment during the forecast period. Robots have become useful in travel and tourism during the COVID-19 pandemic. The utilization of robotics will continue to grow in importance for the travel and tourism industry.

The front desk robot segment is expected to hold a significant share in the market during the forecast period. A front desk robot offers amazing flexibility in comparison to its human counterparts as robots don’t need sick days, and holidays. Automated robots are deployed by the hospitality industry to provide information, front desk services, storage services, as well as check-in and check-out services. For instance, in February 2019, Robots of London launched their new and improved AI robot receptionist application for Pepper The Robot. Robots of London was instrumental in being the first full-time robot receptionist in London and have successfully deployed robot receptionists in 5 European Countries. Additionally, Pepper, designed by SoftBank Robotics, is the first robot with the ability to recognize principal human emotions and adapt own behavior accordingly.

Regional Outlook

The global hospitality robots market is further segmented based on geography including North America (the US and Canada), Europe (UK, Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East & Africa and Latin America).  The market can be analyzed for a particular region or country level as per the requirement. Asia-Pacific region is expected to be the fastest-growing region owing to the growing automation across the hospitality sector is driving the growth of the market during the forecast period. 

Global Hospitality Robots Market Growth, by Region 2022-2028

North America to Witness Significant Share in the Global Hospitality Robots Market 

North American region is expected to hold a significant share in the market. The growing hotel industry and the rising automation in the hospitality sector are accelerating market growth. The hotels in the region are adopting hospitality robots for quick customer service. For instance, in July 2018, The Pechanga Resort Casino in Temecula employed two robots, one that stands motionless in the valet parking area and a mobile rocket-shaped automaton that patrols the lobby area and the 300-person security staff and thousands of mounted surveillance cameras.

Market Players Outlook

The major companies serving the global hospitality robots market include Savioke, Aethon, Inc., Softbank Robotics, and Knightscope, Inc., among others. The market players are contributing to the market growth by the adoption of various strategies including mergers and acquisitions, collaborations, and new product launches, to stay competitive in the market. For instance, in December 2021, Savioke announced a new generation of its service robot called Relay+. The solution is targeted at intra-facility delivery applications for owners/operators of hotels and office properties, food service operators, hospitals, and healthcare organizations. Savioke is also an innovator of the robots-as-a-service (RaaS) business model, and Cousins has been an outspoken advocate of the RaaS business model. Further, with RaaS, hotel operators could purchase and deploy Relay and pay a basic monthly subscription fee, without the need to go through a complicated capital asset-buying process.

The Report Covers

• Market value data analysis of 2021 and forecast to 2028.
• Annualized market revenues ($ million) for each market segment.
• Country-wise analysis of major geographical regions.
• Key companies operating in the global hospitality robots market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
• Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
• Analysis of market-entry and market expansion strategies.
• Competitive strategies by identifying ‘who-stands-where’ in the market.