Hosted PBX offers cloud-based voice systems via the internet, and the service is delivered through equipment located on premises of the provider. It is considered as the Voice over IP (VoIP) service, the outsource of hosted voice services to a vendor, allow to expand businesses. The adoption of hosted PBX services allows to increase uptime and reliability, outsource updates & maintenance, reduce implementation costs and improve enterprise. The PBX works through routing calls to extensions, and allows VoIP service provider to maintain equipment and software. The hosted PBX system, also known as a cloud PBX, or virtual PBX, which provides PBX system features, applications, and calling services in the cloud.

Hosted PBX offers similar services as the traditional PBX system; however, the hosted PBX allows to eliminate the requirement to develop and manage an in-house PBX system. The service provider develops and hosts a PBX system on its premises, which are connected to customer or client telephone systems through IP-based networks or the internet. After receiving the call, the hosted PBX routes that call to the corresponding client. Likewise, the client/customer connects to the hosted PBX through IP-based phones in order to make a call. The system is based on cloud computing technology, the data is stored and transferred via the internet. Consumer-based cloud computing technology includes MobileMe and iCloud. The technology allows to access data and services of cloud from any device connected through the internet. Through the cloud PBX provider, all the standard PBX features are received without any need of actual PBX in office or home.

The factors boosting the global hosted PBX market include increasing adoption of cloud technology and the rising need for flexible enterprise. The security concern is considered as the major restraint for the growth of the market. The increasing advanced technology solutions enable to improve the communications and transforming phone system is simple and cost-effective. The hosted PBX system is more affordable for small enterprises as compared to a traditional enterprise phone system. It enables to provide features such as auto-attendant, call forwarding and conferencing that big enterprises have without breaking the bank. The hosted PBX system aids in solidify enterprise, and enhance professional reputation.

On the basis of geography, the market is segmented into North America, Europe, Asia-Pacific and Rest of the World (RoW). North America region dominates the global hosted PBX market attributed to the adoption of cloud technologies and investments in wireless technologies. The increasing growth in the telecommunication sector enables to enhance the global hosted PBX market. There are various market players such as XO Communications, LLC, 3CX, 8×8, Inc., Ooma, Inc., Vonage Holdings Corp., and MegaPath Cloud Company, LLC that are contributing into the growth of the hosted PBX market.

The companies are focused to provide hosted PBX solutions and services to stay competitive in the market. Merger & acquisition, partnership, collaboration, geographical expansion, finding a new market or innovate in their core competency in order to expand individual market share are the key strategies adopted by major market players. For instance, in May 2018, Grandstream Networks, Inc. partnered with Net2Phone Inc., to offer integral IP telephony solutions for enterprise throughout Colombia. The partnership was aimed to reduce cost and improve productivity through the adoption of cost-efficient communication solutions. The partnership significantly reduces monthly telephony costs by adopting advanced communication tools that facilitate teamwork and customer service.

Research Methodology:

The market study of the global hosted PBX market is incorporated by extensive primary and secondary research conducted by a research team at OMR.  Secondary research has been conducted to refine the available data to break down the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior and macroeconomic factors. Numbers extracted from Secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings the authenticity of our reports.

Secondary Sources Include:

• Financial reports of companies involved in the market.
• Authentic public databases.
• Whitepapers, research-papers and news blogs.
• Company websites and their product catalog.

The report is intended for companies, research organizations, telecom industry, investment companies, government organizations, telecom service provider, for overall market analysis and competitive analysis. The report will serve as a source for 360-degree analysis of the market thoroughly integrating different models delivering insights into the market for better business decisions.

The Report Covers:

• Comprehensive research methodology of the global hosted PBX market.
• This report also includes a detailed and extensive market overview with key analyst insights.
• An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
• Analysis of regional regulations and other government policies impacting the global hosted PBX market.
• Insights about market determinants which are stimulating the global hosted PBX
• Detailed and extensive market segments with regional distribution of forecast revenues.
• Extensive profiles and recent developments of market players.