The Hosted Private Branch Exchange also known as Hosted PBX, cloud PBX, or Hosted Voice is a telephone exchange system that is built, managed, and delivered by a third party or by a hosted service provider. The hosted PBX is a complex system that works on an IP Based telephony solution and the entire system can be accessed over an internet connection. The Hosted PBX system provides services and solutions similar to the traditional PBX system and allows the telecom service providers to access their applications over the cloud or IP-based connections. 

The Global Hosted Private Branch Exchange (PBX) Market is growing at a higher pace and registered the market size and revenue of $XX million in 2020, and is projected to reach $XX million by 2027. The market is expected to grow with a significant CAGR of 14.6% during the forecast period 2021-2027. The rising need for enhanced telecommunication services with the growing number of organizations is expected to dominant the market and drive the growth of the Global Hosted PBX Market During the forecast period. 

The increasing advancement in networking and communication technologies and rising demand for cloud-based unified communication to fulfill the requirement of mobility among enterprises. This will contribute a major market driving factor for the growth during the forecast period. The rapidly increasing trends for virtual network technologies and VoIP solutions among administrations to gain enhanced communication services over cloud technology witnessed encouraging growth opportunities for the hosted PBX systems. Thus, it is anticipated to propel the growth of the Global Hosted Private Branch Exchange (PBX) Market during the forecast period. 

Besides, on the basis of market growth, size, and shares the Global Hosted Private Branch Exchange (PBX) Market is segmented into- Component, Organization Size, Service Category, Verticals, and Region segment. Based on the Component, the Hosted Private Branch Exchange (PBX) Market is bifurcated as the Solution and Services segment. Whereas the Service segment is further segmented into- configuration and change management, online charging services, protocol management services, and virtual deployment and set up, emergency call routing services, network traffic management, compliance management services, bandwidth management, and virtual assistance & support. 

Based on the Organization Size, the Hosted Private Branch Exchange (PBX) market is bifurcated as Small & Medium Enterprises and Large Enterprises. The market is dominated by Small & Medium Enterprises because of cost-effectiveness, configurability, and diminished infrastructure intricacy provided by Hosted PBX market. The growing demand for SMEs in the Industry leads to drive the growth of the market. Additionally, on the basis of Service Category, the Hosted Private Branch Exchange (PBX) market is further categorized into- managed services, unified communications cloud and IT services, network services, and security services segment. The market is dominated by network services due to rising market demand, to control the indefectible enterprise communication.

Besides, on the basis of Vertical, the Hosted Private Branch Exchange (PBX) market is segmented into- IT, BFSI, Healthcare, Manufacturing, Retail, Government and Public Sector, Real Estate, Professional Services, Education, and Others. The largest market size and shares are accounted by the BFSI segment due to the relevant application of Hosted PBX services for communication purposes and to deliver messages by the financial sector to consumers using cloud techniques. Thus, the BFSI segment is expected to dominate the Hosted Private Branch Exchange (PBX) market during the forecast period.

Market Coverage

• The market number available for – 2020-2027
• Base year- 2020
• Forecast period- 2021-2027
• Segment Covered- 

o By Component

o By Organization Size

o By Service Category

o By Verticals

• Competitive Landscape- AT&T Intellectual Property, BT, 8x8, Inc., MegaPath, CenturyLink, Mitel Networks Corp., Plantronics Inc., Verizon, Ozonetel, BullsEye Telecom, TPx Communications, ONEPIPE.IO SERVICES LIMITED, and AVOXI among others.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominates the market in base year?
• Which segment and region will project fastest growth in the market?
• How COVID-19 impacted the market?

o Recovery Timeline

o Deviation from pre-COVID forecast

o Most affected region and segment

• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Global Hosted Private Branch Exchange (PBX) Market Segment

By Component

o Solution

o Services

By Organization Size

o Small & Medium Enterprises

o Large Enterprises 

By Service Category

o managed services

o Unified communications cloud and IT services

o Network services

o Security services

By Verticals

o IT

o BFSI

o Healthcare

o Manufacturing

o Retail

o Government and Public Sector

o Real Estate

o Professional Services

o Education

o Others 

Global Hosted Private Branch Exchange (PBX) Segment by Region