The global incident and deviation management solutions market is estimated to witness significant growth during the forecast period. Rising focus to the compliance with the industry standards in pharmaceutical and biotechnology industry and increasing demand for incident response in the energy industry. Rising focus on improving emergency response operations among utilities have increased the demand for incident and deviation management solutions in the energy sector. An incident management solution provides situational awareness associated with physical threats, cyber threats, risk evaluation, and compliance with standards including North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP). 

As per the US Energy Information Administration (EIA), electric power for the US customers was interrupted for an average of 7.8 hours (470 minutes) in 2017, which is approximately double the average total duration of interruptions reported in 2016. As a result of power outages, a large number of utility firms lost their profitability. Incident management solutions enable system operators to efficiently manage outages and non-outage issues by keeping track of information associated with predicting tripped devices and power network disturbances. This allows the company to manage the response to the disturbance through safe, efficient, and user-friendly workflows.

The US energy utilities need to follow the National Institute of Standards and Technology (NIST) framework, which can be led by an incident management solution through metrics and reports, and a library of pre-built playbooks for sharing with regulators and regional councils. It enables to track incidents across networks, facilities, and regions, to identify attackers and recurring threats. Comprehensive trend and performance reports can convey essential information; thus, incident management software can play a vital role to track and manage security incidents under NERC CIP.

Market Segmentation

The global incident and deviation management solutions market is segmented into type and application. Based on type, the market is classified into cloud-based and on-premise. Based on application, the market is classified into biotechnology, pharmaceutical and medical device, manufacturing, chemical, energy, and others. 

Incident and deviation management solutions find its significant application in pharmaceutical and medical device industry

There is an emerging demand for incident and deviation management solutions in the pharmaceutical industry coupled with the increasing need to comply with government standards and regulations regarding development, manufacturing, and distribution of pharmaceutical products. Despite the best efforts of the pharmaceutical industry and regulators, there is a significant rise in quality concerns among drugs. Increasing product recalls and product complaints, drug shortages, plant shutdowns, product bans, and enforcement actions, exhibits considerable deviation in quality management processes. This problem can be resolved by understanding the real factor behind Good Manufacturing Practices (GMP), which leads to the proper management of the deviation and quality assessment processes. This results in the demand for deviation management solutions in the pharmaceutical and medical device industry to capture, validate, disposition and examine product and process deviations.

Global Incident and Deviation Management Solutions Market Share by Application, 2018 (%)

Regional Outlook

The global incident and deviation management solutions market is classified into North America, Europe, Asia-Pacific, and Rest of the World (RoW). In 2018, North America accounted for a significant share in the market owing to the well-established pharmaceutical and life science researches coupled with the presence of major manufacturers in the region. Increasing FDA product recalls have led to the demand for quality management systems. This, in turn, is contributing to the adoption of incident and deviation management solutions in the region, to track and monitor production processes as per the Good Manufacturing Practices (GMP).

Global Incident and Deviation Management Solutions Market Growth, by Region 2019-2025

Market Players Outlook

Some crucial players operating in the market include SolarWinds Worldwide, LLC, Atlassian Pty. Ltd., Microsoft Corp., PagerDuty, and Splunk Inc. These companies are adopting several strategies, including mergers and acquisitions, product launches, and partnerships and collaborations, to expand market share and gain a competitive advantage. For instance, in April 2019, SolarWinds Worldwide LLC acquired Samanage, an IT asset management company. With this acquisition, SolarWinds plans to include the products offered by Samanage to its IT Operations Management portfolio commenced in the second quarter of 2019. The Software as a service (SaaS) based offering will complement the on-premises offerings of SolarWinds to meet the requirements of IT organizations at businesses of all sizes, ranging from small and medium enterprise to the large enterprise.

The Report Covers

• Market value data analysis of 2018 and forecast to 2025.
• Annualized market revenues ($ million) for each market segment.
• Country-wise analysis of major geographical regions.
• Key companies operating in the global incident and deviation management solutions market. Based on the availability of data, information related to pipeline products, and relevant news is also available in the report.
• Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
• Analysis of market-entry and market expansion strategies.
• Competitive strategies by identifying ‘who-stands-where’ in the market.