Interactive Voice Response IVR Market

Global Interactive Voice Response IVR Market Size, Share & Trends Analysis Report, By Deployment Type (Cloud, On-premises.), by Technology (Touch-tone, Voice) By Enterprise Size (Small and Medium Enterprise, Large Enterprise) By Component Solution, Services) By Vertical (BFSI, Hospitality and Tourism, Telecommunication and IT, Retail and E-commerce, Healthcare, Transportation, Education, Others) Forecast (2021-2027)
    Update Available - Forecast 2024-2030   

Published: Jul 2023 | Report Code: OMR2024760 | Category : Communication and Connectivity Technology | Delivery Format: /

The global interactive voice response IVR market is estimated to grow at a significant CAGR during the forecast period. Incoming callers can obtain information through a voice response system of pre-recorded instructions without speaking to an agent, as well as use menu options via touch-tone keypad selection or speech recognition to have their call routed to specified departments or specialists. A well-designed IVR software solution can assist enhance contact centre operations and KPIs while also increasing customer happiness. An efficient interactive voice response system can assist customers to locate answers and doing simple activities on their own, especially during times of heavy call volume. When a customer requires or requests to speak with a person, IVR technology can help route calls to the right call centre agent to handle their inquiry promptly and efficiently.

It lets you record customised greetings and messages so that customers who call your company get a more personalised experience. Pre-recorded IVR messages, caller information, customer support automation, and other capabilities are available with interactive voice response. For Instance, Cisco Systems, Inc. has developed an IP interactive voice response product that provides greater flexibility, reduces the complexity of business process integration, and improves network hosting efficiency. Speech integration, call control, platform management, and reporting services are all improved with IVR.

Market Coverage

  • The market number available for – 2020-2027
  • Base year- 2020
  • Forecast period- 2021-2027
  • Segment Covered- 

o By Deployment Type

o By technology

o By Enterprise Size

o By Component

o By Vertical

  • Competitive Landscape: Nuance Communications, Inc., Avaya Inc., Verizon Communications Inc., 24/7 Customer, Inc., Genesys Telecommunication Laboratories, Inc. among others.

Key questions addressed by the report

  • What is the market growth rate?
  • Which segment and region dominates the market in base year?
  • Which segment and region will project fastest growth in the market?
  • How COVID-19 impacted the market?

o Recovery Timeline

o Deviation from pre-COVID forecast

o Most affected region and segment

  • Who is the leader in the market?
  • How players are addressing challenges to sustain growth?
  • Where is the investment opportunity?

Global Interactive Voice Response IVR Market by Segments,

By Deployment,

Cloud

On-Premise

By Technology,

Touch-tone

Voice

By Enterprise Size,

Small and Medium Enterprises

Large Enterprises

By Component,

Solutions

o Call Routing

o Outbound

o Self-Service

Services

o Installation

o Training & Education

o Maintenance & Support

By Vertical,

BFSI

Hospitality and Tourism

Telecommunication and IT

Retail and E-commerce

Healthcare

Transportation

Education

Others

Global Interactive Voice Response IVR Market by Region

North America

  • United States
  • Canada

Europe

  • UK
  • Germany
  • Italy
  • Spain
  • France
  • Rest of Europe 

Asia-Pacific

  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific 

Rest of the World