ITSM software Market
ITSM software Market Size, Share & Trends Analysis Report by Deployment (Cloud and On-premise), Application (Configuration Management, Performance Management, Network Management, and Database Management System, Other), End-user Vertical (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, and Healthcare) Forecast Period (2022-2030) Update Available - Forecast 2024-2030
IT service management (ITSM) software market is anticipated to grow at a considerable CAGR of 18.4% during the forecast period. The growing awareness regarding organization's security, privacy, and compliance posture, increasing compliance mandates and regulations and growing demand from end-user industries is a key factor driving the growth of the ITSM software market. The increasing adoption of artificial intelligence (AI) is propelling the demand for automation services in business processes.
The surging autonomy is assisting several IT enterprises to increase productivity and reduce the time required for task execution. This is driving the demand for advanced ITSM software solutions globally. Additionally, the rising concept of BYOD is anticipated to favor the global ITSM market growth in the forthcoming years. The rapid increase in security breaches and cyber attacks has further created the demand for the global ITSM software market. Lack of awareness about the ITSM software may restrain the growth of the market.
Segmental Outlook
The global ITSM software market is segmented based on deployment, application, and end-user vertical. Based on deployment, the market is segmented into on premises and cloud based. Based on application, the market is segmented into configuration management, performance management, network management, and database management system, and other. Based on end-user vertical, the market is segmented into BFSI, healthcare, IT & telecom, energy & utilities, retail, travel & hospitality, healthcare, and others.
Cloud Segment held Considerable Share in 2022
The increase in the adoption of cloud-based technologies is the key factor that drives the growth of this market segment. Furthermore, the widespread adoption of BYOD trend and the increase in the mobile workforce are expected to provide major growth opportunities for the cloud ITSM market in the upcoming years. The cloud enables flexible deployment of numerous solutions and services, which allows organizations to manage their data efficiently and effectively. Moreover, cloud-based technologies are cost-effective and easy to deploy, which drives the demand for cloud ITSM among large as well as small & medium organizations. In addition, to manage IT infrastructure, the cloud solutions require very less IT hardware administrative resources, which further eradicates the need for additional hardware costs. Thus, organizations are deploying cloud-based technologies across their business processes. Hence, such factors combined driving the growth of this market segment.
Regional Outlooks
The global ITSM software market is further segmented based on geography, including North America (the US and Canada), Europe (Italy, Spain, Germany, France, and others), Asia-Pacific (India, China, Japan, South Korea, and others), and the Rest of the World (the Middle East & Africa and Latin America). Among these, the Asia-Pacific market is anticipated to cater to a considerable growth over the forecast period. This is attributable to the increasing investments by key players to develop advanced ITSM software and solutions in the region. In addition, an increase in focus on automation and end-user services boosts the adoption of ITSM solutions and services in Asia-Pacific.
Global ITSM software Market Growth, by Region 2023-2030
The North America Region held Considerable Share in the Global ITSM software Market
North America held a considerable share in the global ITSM software market. In North America, the US held a major market share. The presence of key market players in the country along with presence of advanced IT infrastructure is a key factor driving the growth of the regional market. The growing adoption of ITSM software in various sectors for maintaining customer services owing to the features coupled with them is further boosting the market growth.
Market Players Outlook
The major market player of the ITSM software market includes ServiceNow, Inc., IBM Corp., Hewlett Packard Enterprise Company, Citrix Systems Inc., and CA Technologies among others. These players are actively adopting growth strategies such as mergers and acquisitions, partnerships, collaboration and agreements to improve their dominance among competitors. Technological innovation and new product launching are the core strength of key market players in the cloud computing market.
For instance, in March 2023, SolarWinds has launched its first ITSM data center in Australia for SolarWinds Service Desk customers. The Sydney-based data center will support in improving performance and speed while allowing SolarWinds customers to demonstrate compliance with data sovereignty requirements.
In January 2022, Atlassian Corporation PLC acquired Percept.AI to improve the AI engine for natural language understanding in Jira Service Management. The company aims to create an integrated experience for the customers in the market. Through Percept.AI, the company seeks to deflect the vast majority of tier-1 support questions, provide users with a great experience, and free up IT teams to focus on more complex tasks.
The Report Covers
- Market value data analysis of 2022 and forecast to 2030.
- Annualized market revenues ($ million) for each market segment.
- Country-wise analysis of major geographical regions.
- Key companies operating in the global ITSM software market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
- Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
- Analysis of market-entry and market expansion strategies.
- Competitive strategies by identifying ‘who-stands-where’ in the market.
1. Report Summary
• Current Industry Analysis and Growth Potential Outlook
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. By Geography
2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
3. Competitive Landscape
3.1. Key Company Analysis
3.2. Hewlett Packard Enterprise Co.
3.2.1. Overview
3.2.2. Financial Analysis
3.2.3. SWOT Analysis
3.2.4. Recent Developments
3.3. Atlassian Corp.
3.3.1. Overview
3.3.2. Financial Analysis
3.3.3. SWOT Analysis
3.3.4. Recent Developments
3.4. IBM Corp.
3.4.1. Overview
3.4.2. Financial Analysis
3.4.3. SWOT Analysis
3.4.4. Recent Developments
3.5. Key Strategy Analysis
3.6. Impact of COVID on key players
4. Market Determinants
4.1. Motivators
4.2. Restraints
4.3. Opportunities
5. Market Segmentation
5.1. Global IT Service Management (ITSM) Software Market Application
5.1.1. Configuration Management
5.1.2. Performance Management
5.1.3. Network Management
5.1.4. Database Management System
5.1.5. Other
5.2. Global IT Service Management (ITSM) Software Market by Deployment
5.2.1. On Premises
5.2.2. Cloud Based
5.3. Global IT Service Management (ITSM) Software Market by End-User Vertical
5.3.1. BFSI
5.3.2. Manufacturing
5.3.3. IT & Telecom
5.3.4. Government & Education
5.3.5. Retail
5.3.6. Travel & Hospitality
5.3.7. Healthcare
5.3.8. Others
6. Regional Analysis
6.1. North America
6.1.1. United States
6.1.2. Canada
6.2. Europe
6.2.1. UK
6.2.2. Germany
6.2.3. Italy
6.2.4. Spain
6.2.5. France
6.2.6. Rest of Europe
6.3. Asia-Pacific
6.3.1. China
6.3.2. India
6.3.3. Japan
6.3.4. South Korea
6.3.5. Rest of Asia-Pacific
6.4. Rest of the World
7. Company Profiles
7.1. Atlassian Corp.
7.2. Axios Systems PLC
7.3. BMC Software Inc.
7.4. Broadcom Inc.
7.5. CA Technologies
7.6. Cherwell Software
7.7. Citrix Systems
7.8. Efecte Plc
7.9. Freshworks, Inc.
7.10. Hewlett Packard Enterprise Co.
7.11. Hornbill Corporate Ltd.
7.12. IBM Corp.
7.13. Ivanti Inc.
7.14. Serviceaide, Inc.
7.15. ServiceNow, Inc.
7.16. Zoho Corp. (ManageEngine)
1. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET APPLICATION, 2020-2027 ($ MILLION)
2. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR CONFIGURATION MANAGEMENT MARKET BY REGION, 2020-2027 ($ MILLION)
3. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR PERFORMANCE MANAGEMENT MARKET BY REGION, 2020-2027 ($ MILLION)
4. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR NETWORK MANAGEMENT MARKET BY REGION, 2020-2027 ($ MILLION)
5. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR DATABASE MANAGEMENT SYSTEM MARKET BY REGION, 2020-2027 ($ MILLION)
6. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER APPLICATION MARKET BY REGION, 2020-2027 ($ MILLION)
7. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET BY DEPLOYMENT, 2020-2027 ($ MILLION)
8. GLOBAL ON PREMISES IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2020-2027 ($ MILLION)
9. GLOBAL CLOUD BASED IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2020-2027 ($ MILLION)
10. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET BY END-USER VERTICAL, 2020-2027 ($ MILLION)
11. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR BFSI MARKET BY REGION,2020-2027 ($ MILLION)
12. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR MANUFACTURING MARKET BY REGION,2020-2027 ($ MILLION)
13. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR IT & TELECOM MARKET BY REGION,2020-2027 ($ MILLION)
14. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR GOVERNMENT & EDUCATION MARKET BY REGION,2020-2027 ($ MILLION)
15. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR RETAIL MARKET BY REGION,2020-2027 ($ MILLION)
16. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR TRAVEL & HOSPITALITY MARKET BY REGION,2020-2027 ($ MILLION)
17. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR HEALTHCARE MARKET BY REGION,2020-2027 ($ MILLION)
18. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER APPLICATION MARKET BY REGION,2020-2027 ($ MILLION)
19. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2020-2027 ($ MILLION)
20. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2020-2027 ($ MILLION)
21. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
22. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2020-2027 ($ MILLION)
23. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
24. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2020-2027 ($ MILLION)
25. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
26. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2020-2027 ($ MILLION)
27. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
28. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2020-2027 ($ MILLION)
29. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
30. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2020-2027 ($ MILLION)
31. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
32. REST OF THE WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2020-2027 ($ MILLION)
33. REST OF THE WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2020-2027 ($ MILLION)
34. REST OF THE WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2020-2027 ($ MILLION)
1. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SHARE APPLICATION, 2020 VS 2027 (%)
2. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SHARE BY DEPLOYMENT, 2020 VS 2027 (%)
3. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SHARE BY END-USER VERTICAL, 2020 VS 2027 (%)
4. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SHARE BY GEOGRAPHY, 2020 VS 2027, (%)
5. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR CONFIGURATION MANAGEMENT MARKET BY REGION, 2020 VS 2027 (%)
6. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR PERFORMANCE MANAGEMENT MARKET BY REGION, 2020 VS 2027 (%)
7. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR NETWORK MANAGEMENT MARKET BY REGION, 2020 VS 2027 (%)
8. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR DATABASE MANAGEMENT SYSTEM MANAGEMENT MARKET BY REGION, 2020 VS 2027 (%)
9. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER APPLICATION MARKET BY REGION, 2020 VS 2027 (%)
10. GLOBAL ON PREMISES IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2020 VS 2027 (%)
11. GLOBAL CLOUD BASED IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2020 VS 2027 (%)
12. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR BFSI MARKET BY REGION, 2020 VS 2027 (%)
13. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR MANUFACTURING MARKET BY REGION, 2020 VS 2027 (%)
14. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR IT & TELECOM MARKET BY REGION, 2020 VS 2027 (%)
15. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR GOVERNMENT & EDUCATION MARKET BY REGION, 2020 VS 2027 (%)
16. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR RETAIL MARKET BY REGION, 2020 VS 2027 (%)
17. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR TRAVEL & HOSPITALITY MARKET BY REGION, 2020 VS 2027 (%)
18. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR HEALTHCARE MARKET BY REGION, 2020 VS 2027 (%)
19. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER END-USER MARKET BY REGION, 2020 VS 2027 (%)
20. US IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
21. CANADA MARKET IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
22. UK IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
23. GERMANY IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
24. SPAIN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
25. FRANCE IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
26. ITALY IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
27. REST OF EUROPE IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
28. INDIA IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
29. CHINA IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
30. JAPAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
31. REST OFASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
32. REST OF WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2020-2027 ($ MILLION)
