Knowledge Process Outsourcing Market
Global Knowledge Process Outsourcing Market Size, Share & Trends Analysis Report by Services (Market Research & Data Analytics, Customer & Marketing Analytics, Operations & Supply Chain Analytics, Legal Process Outsourcing, Financial Process Outsourcing, Publishing Outsourcing, and Others), and by Application (BFSI, Healthcare, IT & Telecom, Retail, and Others) Forecast Period (2022-2028) Update Available - Forecast 2024-2030
The global knowledge process outsourcing market is anticipated to grow at a significant CAGR of 18.3% during the forecast period. To make finance more predictive and proactive, the need for the financial process outsourcing segment is growing. Financial process outsourcing automates steps and brings down the costs further and improves the operational efficiencies, which is increasing demand for financial-based knowledge process outsourcing market over the forecast.
Impact of COVID-19 Pandemic on Global Knowledge Process Outsourcing Market
Every industry in the world has been affected by the COVID-19 pandemic and had suffered many organizational and financial challenges. Companies are also searching for ways to solve the issues while meeting the needs of their clients, consumers, or staff. Where Outsourcing is a very useful practice. Even before the COVID-19 pandemic, it was remained in great practice and so during, and will continue over the forecast. It allows businesses to increase their capacity and output to meet unexpected or immediate demands, which had created an opportunity for the KPO market. moreover, it ensures improved productivity and efficiency, which attract clients to grab knowledge process outsourcing services.
Segmental Outlook
The global knowledge process outsourcing market is segmented based on services and applications. Based on the services, the market is augmented into market research & data analytics, customer & marketing analytics, operations & supply chain analytics, legal process outsourcing, financial process outsourcing, publishing outsourcing, and others. Based on the application, the market is sub-segmented into the BFSI, healthcare, IT & telecom, retail, and others. The market research and data analytics segment is expected to contribute to the market growth over the forecast, due to the growing data over the globe has resulted in increasing demand for analytical tools and market research to segregate useful information from the raw data available in the large amount.
Global Knowledge Process Outsourcing Market Share by Application, 2021 (%)
The Retail Segment is Expected to Hold the Considerable Share in the Global Knowledge Process Outsourcing Market
Among application segments, the retail segment is expected to hold a prominent share in the market over the forecast. The increasing need for KPO based services in the retail industry due to its various benefits such as suppoting in innovating new products and services to enhance better customer services is offering growth to the market. Moreover, KPO service providers also aids retail companies to improve the company’s brand image with proper marketing techniques and streamline their business activities, which is another factor creating demand for KPO services is increasing in the retail industry.
Regional Outlooks
The global knowledge process outsourcing market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East & Africa, and Latin America). The market can be analyzed for a particular region or country level as per the requirement. The North America region is expected to be the fastest-growing region over the forecast due to the presence of giant players in the region and increasing activities related to outsourcing across the region is contributing to the growth of the Knowledge process outsourcing market over the forecast.
Global Knowledge Process Outsourcing Market Growth, by Region 2022-2028
The Asia-Pacific Region is Expected to Hold the Considerable Share in the Global Knowledge Process Outsourcing Market
Among all regions, the Asia-Pacific region is expected to hold a considerable share in the market over the forecast. The availability of well-trained professionals with low labor costs ensures high productivity is the key factor propelling the growth of the market. Moreover, due to rising customer demand for high-quality services, which in turn is forcing enterprises to adopt systems and business models that not only provide strategic value to their products and services, also enhance operational efficiency.
Market Players Outlook
The major companies serving the global knowledge process outsourcing market include Accenture Plc
Genpact Ltd., HCL Technologies Ltd., IBM Corp., Oracle Corp., SAP SE, Tata Consultancy Services Ltd., Texas Instruments Inc., Wipro Ltd., WNS Ltd., and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers & acquisitions, collaborations, funding, and new product launches, to stay competitive in the market. For instance, in April 2020, A Mumbai-based knowledge process outsourcing (KPO) firm Cactus Communications launched a global research platform driven by artificial intelligence and geared toward researchers of COVID-19.
The Report Covers
- Market value data analysis of 2020 and forecast to 2027.
- Annualized market revenues ($ million) for each market segment.
- Country-wise analysis of major geographical regions.
- Key companies operating in the global knowledge process outsourcing market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
- Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
- Analysis of market entry and market expansion strategies.
- Competitive strategies by identifying ‘who-stands-where’ in the market.
1. Report Summary
• Current Industry Analysis and Growth Potential Outlook
• Impact of COVID-19 on the Global Knowledge Process Outsourcing Market
• Recovery Scenario of Global Knowledge Process Outsourcing Market
1.1. Research Methods and Tools
1.2. Market Breakdown
1.2.1. By Segments
1.2.2. BY Region
2. Market Overview and Insights
2.1. Scope of the Report
2.2. Analyst Insight & Current Market Trends
2.2.1. Key Findings
2.2.2. Recommendations
2.2.3. Conclusion
3. Competitive Landscape
3.1. Accenture Plc
3.1.1. Overview
3.1.2. Financial Analysis
3.1.3. SWOT Analysis
3.1.4. Recent Developments
3.2. Genpact Ltd.
3.2.1. Overview
3.2.2. Financial Analysis
3.2.3. SWOT Analysis
3.2.4. Recent Developments
3.3. HCL Technologies Ltd.
3.3.1. Overview
3.3.2. Financial Analysis
3.3.3. SWOT Analysis
3.3.4. Recent Developments
3.4. IBM Corp.
3.4.1. Overview
3.4.2. Financial Analysis
3.4.3. SWOT Analysis
3.4.4. Recent Developments
3.5. Oracle Corp.
3.5.1. Overview
3.5.2. Financial Analysis
3.5.3. SWOT Analysis
3.5.4. Recent Developments
3.6. Key Strategy Analysis
3.7. Impact of Covid-19 on Key Players
4. Market Segmentation
4.1. Global Knowledge Process Outsourcing Market by Services
4.1.1. Market Research and Data Analysis
4.1.2. Customer & Marketing Analytics
4.1.3. Operations & Supply Chain Analytics
4.1.4. Legal Process Outsourcing
4.1.5. Financial Process Outsourcing
4.1.6. Publishing Outsourcing
4.1.7. Others (Engineering and Design, research & development outsourcing)
4.2. Global Knowledge Process Outsourcing Market by Application
4.2.1. BFSI
4.2.2. Healthcare
4.2.3. IT & Telecom
4.2.4. Retail
4.2.5. Others (Manufacturing, Energy & Power, and Media & Entertainment)
5. Regional Analysis
5.1. North America
5.1.1. United States
5.1.2. Canada
5.2. Europe
5.2.1. UK
5.2.2. Germany
5.2.3. Italy
5.2.4. Spain
5.2.5. France
5.2.6. Rest of Europe
5.3. Asia-Pacific
5.3.1. China
5.3.2. India
5.3.3. Japan
5.3.4. South Korea
5.3.5. Rest of Asia-Pacific
5.4. Rest of the World
6. Company Profiles
6.1. ExlService Holdings, Inc.
6.2. Hewlett Packard Enterprise Co.
6.3. McKinsey & Co.
6.4. Moody’s Corp.
6.5. Mphasis
6.6. Pangea3
6.7. R.R Donnelly & Sons Co.
6.8. SAP SE
6.9. Tata Consultancy Services Ltd.
6.10. Texas Instruments Inc.
6.11. Wipro Ltd.
6.12. WNS Ltd.
1. GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
2. GLOBAL MARKET RESEARCH & DATA ANALYSIS KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
3. GLOBAL CUSTOMER & MARKETING ANALYTICS KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
4. GLOBAL OPERATIONS & SUPPLY CHAIN ANALYTICS KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
5. GLOBAL LEGAL PROCESS KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
6. GLOBAL FINANCIAL KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
7. GLOBAL PUBLISHING KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
8. GLOBAL OTHERS KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
9. GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2021-2028 ($ MILLION)
10. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR BFSI MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
11. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
12. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR IT & TELECOM MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
13. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR RETAIL MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
14. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR OTHER MARKET RESEARCH AND ANALYSIS BY REGION, 2021-2028 ($ MILLION)
15. GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2021-2028 ($ MILLION)
16. NORTH AMERICAN KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
17. NORTH AMERICAN KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
18. NORTH AMERICAN KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2021-2028 ($ MILLION)
19. EUROPEAN KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
20. EUROPEAN KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
21. EUROPEAN KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2021-2028 ($ MILLION)
22. ASIA-PACIFIC KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
23. ASIA-PACIFIC KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
24. ASIA-PACIFIC KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2021-2028 ($ MILLION)
25. REST OF THE WORLD KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2021-2028 ($ MILLION)
26. REST OF THE WORLD KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY SERVICES, 2021-2028 ($ MILLION)
27. REST OF THE WORLD KNOWLEDGE PROCESS OUTSOURCING MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2021-2028 ($ MILLION)
1. IMPACT OF COVID-19 ON GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET, 2021-2028 ($ MILLION)
2. IMPACT OF COVID-19 ON GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET BY SEGMENT, 2021-2028 ($ MILLION)
3. RECOVERY OF GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET, 2021-2028 (%)
4. GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY SERVICES, 2021 VS 2028 (%)
5. GLOBAL MARKET RESEARCH & DATA ANALYTICS KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
6. GLOBAL CUSTOMER & MARKETING ANALYTICS KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
7. GLOBAL OPERATIONS & SUPPLY CHAIN ANALYTICS KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
8. GLOBAL LEGAL KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
9. GLOBAL FINANCIAL KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
10. GLOBAL PUBLISHING KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
11. GLOBAL OTHERS KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
12. GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY APPLICATION, 2021 VS 2028 (%)
13. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR BFSI MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
14. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR HEALTHCARE MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
15. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR IT & TELECOM MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
16. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR RETAIL MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
17. GLOBAL KNOWLEDGE PROCESS OUTSOURCING FOR OTHER MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
18. GLOBAL KNOWLEDGE PROCESS OUTSOURCING MARKET SHARE BY GEOGRAPHY, 2021 VS 2028 (%)
19. US KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
20. CANADA KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
21. UK KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
22. FRANCE KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
23. GERMANY KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
24. ITALY KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
25. SPAIN KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
26. REST OF EUROPE KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
27. INDIA KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
28. CHINA KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
29. JAPAN KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
30. SOUTH KOREA KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
31. REST OF ASIA-PACIFIC KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
32. REST OF THE WORLD KNOWLEDGE PROCESS OUTSOURCING MARKET SIZE, 2021-2028 ($ MILLION)
