The global market for self-service kiosk is estimated to have significant CAGR of around 6.1% during the forecast period. The market for self-service kiosks is constantly growing as they provide cost-effective and time-efficient solutions. The self-service kiosk is increasingly been preferred by the architects, developers and technicians, designers and others involved in new, exciting smart buildings and indoor spaces for its elegant and commanding location. Self-service kiosks are small, self-standing structures that provide information and sales through computer touchscreens. These kiosks enhance the business and customers to save their time and money by reducing wait time in queues. The bill payment functions are done without the requirement of staffs, moreover, it also enables filling out application forms and other easy tasks such as wayfinding, mapping, and information. Self-servicing kiosks are installed across different movie houses, hotels and restaurants, and airports as it offers enhanced experience to customers and additionally, employees are assigned much more productive work. 

 Segmental Outlook  

The global self-service kiosk  market is segmented based on type and end-user industry. Based on the type, the market is further classified into patient interactive kiosk, ticketing kiosk, check-in kiosk, and others. Based on the end-user industry, the global self-service kiosk  market is further segmented into retail, BFSI, travel & tourism, healthcare, and other. The self-service kiosk has its wide applications in retail facilities where they are used for the sale of products or for promotions or marketing campaigns. For the retail sector, these self-service kiosks emerged when the consumers demanded interactive features and choice of options while making purchases. It is also the touch and intuitive nature of kiosks that make them unique and popular for retailers.

 Global self-service kiosk  Market Share by Type, 2019(%)

Global self-service kiosk  market to be driven by ticketing kiosk

Among type, the ticketing kiosk segment held a considerable share in the self-service kiosk market. A significant use of ticketing kiosks in theater, malls, petrol stations, and restaurants is boosting the demand for ticketing kiosks. Ticketing kiosks enable customers to quickly select, purchase and print tickets for different purposes such as entertainments, food and beverage orders, parking and others. It allows tickets to be sold in other places where potential participants attention can be drawn easily. For instance, in malls teens get attracted to ticketing kiosks for concerts and in restaurants, couples get lured for trending blockbuster movies. The ticketing kiosks offer an efficient technology to conduct transactions where each staff is associated with four or five people all at once. In addition to increasing POS efficiency, the kiosks offer the deployment to reassign earlier tickets to other guests for water bottles supply, floaters during seating, among others.

Regional Outlook 

Geographically, the global self-service kiosk  market is further classified into North America, Europe, Asia-Pacific and the Rest of the World. Asia-Pacific is estimated to have considerable market growth in the global market during the forecast period. The major countries which will have a significant market share during the forecast period are India, China, and Japan. Additionally, the growth in various  sector such as retail, BFSI and transportation in emerging economies, such as China, and India has been witnessing a rise in demand for self-service kiosk, which thereby is facilitating the growth of market in the region.  

Global self-service kiosk  Market Growth, by Region 2020-2026

North America to hold a considerable share in the global self-service kiosk  market

Geographically, North America is projected to hold a significant market share in the global self-service kiosk  market. Major economies which are anticipated to contribute to the North America self-service kiosk  market are the US and Canada. The major driving factors in the substantial growth of the self-service kiosk market are the rapid adoption of artificial intelligence (AI), machine learning, and extensive use of IP-based devices. Self-service kiosks are computer terminals that involve human-machine interactions which contain sets of information in a structured method. These kiosks find significant applications in a number of public facilities were relaying information in a structured method and in real-time is of utmost importance. Facilities such as airports, banking facilities, railway stations, healthcare, and retail shops are some of the areas, wherein the presence of self-service kiosks can deliver the information without any need for human interference. 

Market Players Outlook

The key players in the self-service kiosk  market contributing significantly by providing different types of products and increasing their geographical presence across the globe. The key players of the market include Aila technologies, Inc., Advantech Co., Ltd., Diebold Nixdorf, Inc., Glory Global Solutions (International) Ltd., Hitachi, Ltd., NCR Corp., Nautilus Hyosung Inc., Oki Electric Industry Co., Ltd.  and others. These market players adopt various strategies such as product launch, partnerships, collaborations, mergers, and acquisitions to sustain a strong position in the market. 

The Report Covers

• Market value data analysis of 2019 and forecast to 2026.
• Annualized market revenues ($ million) for each market segment.
• Country-wise analysis of major geographical regions.
• Key companies operating in the global self-service kiosk  market. Based on the availability of data, information related to pipeline products, and relevant news is also available in the report.
• Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
• Analysis of market-entry and market expansion strategies.
• Competitive strategies by identifying ‘who-stands-where’ in the market.