The Global Unified Communications as a Service (UCAAS) market is expected to grow at a significant CAGR during the forecast period (2021-2027). Businesses all around the globe are using UCaaS systems to take advantage of services like video and audio conferencing, messaging, and other collaboration capabilities. The development of cloud infrastructure has sparked a rise in sales for unified communication services.

Considering the old/obsolete contact centers, there is a rising demand for readily maintained network solutions that may enable effective communications across different end-user industries, including healthcare, retail, and manufacturing, among others.

Healthcare providers, who are frequently classified as having minimal IT budgets, have expanded their adoption of cost-effective cloud-based solutions. The healthcare contact centers are building their PBX systems and smoothly answering various client demands coming in from multiple sites, now that the subscription-based United Communication services are in place. This has created a demand for UCaaS and is expected to drive the market during the forecast period.

Remote work and dispersed workforce strategies are becoming more feasible because of the growing prevalence of smart mobile devices and improvements in collaboration technologies. Additionally, businesses are introducing a "bring your own device" (BYOD) policy throughout all departments. This method will help businesses in raising productivity, enhancing internal communication, and reducing expenses. According to Bitglass statistics, about 85 % of organizations have already allowed their workers to use their own devices (BYOD) settings for both employees and partners. Key players would be able to extend their product offers as a result of this.

Since the start of the COVID-19, enterprises all over the globe have moved to remote working platforms to protect employees' safety and slow the spread of COVID. Since workers began working from home, there has been a surge in demand for advanced technology-enabled online communication and collaboration platforms.

The use of services has been assisted by a rise in distance learning and work-from-home standards. As a result, businesses are quickly migrating to the cloud service model to manage their teams and boost employee productivity. It is causing an increase in the use of enterprise communications services. As a result, the COVID-19 pandemic has provided new opportunities for market players to flourish. For instance, during the pandemic in June 2020, Zoom Video Communications, Inc. provided access to its unified communication service platform to over 100,000 K-12 schools. 

Market Coverage

• The market number available for – 2020-2027
• Base year- 2020
• Forecast period- 2021-2027
• Segment Covered- 

o By Component

o By Organization Size

• Competitive Landscape: 8x8 Inc., Amazon.com, Inc., Avaya Inc., CenturyLink, Inc., Cisco Systems, Inc., and Fuze, Inc. among others.

Key questions addressed by the report

• What is the market growth rate?
• Which segment and region dominates the market in base year?
• Which segment and region will project fastest growth in the market?
• How COVID-19 impacted the market?

o Recovery Timeline

o Deviation from pre-COVID forecast

o Most affected region and segment

• Who is the leader in the market?
• How players are addressing challenges to sustain growth?
• Where is the investment opportunity?

Unified Communications as a Service (UCAAS) Market Report 

By Component

• Telephony
• Contact Center
• Unified Messaging
• Collaboration Platform

By Organization Size

• Large Enterprises
• Small and Medium-sized Enterprises

By Region