The global call center outsourcing market is anticipated to grow at a considerable CAGR of 7.5% during the forecast period. The call center industry touches virtually every industry sector including telecommunications, financial services, insurance, healthcare, hospitality, information technology, retail and e-commerce, and manufacturing. According to the Site Selection Group, there are 8,154 call centers with greater than 50 employees in the US employing nearly 2.5 million workers in 2022. For instance, in June 2022, Webhelp, announced the acquisition of Grupo Services. The acquisition is aligned with its continued focus on innovation, with Grupo Services by bringing an impressive portfolio of digital and technology-driven services including chatbots, omnichannel orchestration, self-service technologies, and CX journey design, and serve to fintech, banking, retail and ecommerce, and telecommunications.
Browse the full report description of “Call Center Outsourcing Market Size, Share & Trends Analysis Report by Service Type (Email Support, Chat Support, Voice Support, Website Support, and Others), and by End-User Industry (BFSI, Government and Defense, Healthcare, IT and Telecom, Retail, Manufacturing, and Others) Forecast Period (2022-2028)” at https://www.omrglobal.com/industry-reports/call-center-outsourcing-market
Moreover, the key players such as Intellinetics, Inc., Eclerx, Firstsource Solutions Ltd., and others are offering numerous innovations, and technological advancements features in call center outsourcing, which further drive the market growth. For instance, in June 2021, Intellinetics, Inc., announced the launch of its new call center outsourcing services to meet the evolving needs of existing customers and expand its service offering into other markets. The new outsourcing services offer integrated solutions that are anchored by Accounts Payable invoice processing, digital mail-room services, and claims processing, and are a strategic and seamless expansion of core competencies in document conversions, digital and paper-based mail processing, enterprise content management solutions, and records storage and retrieval.
Market Coverage
• The market number available for – 2021-2028
• Base year- 2021
• Forecast period- 2022-2028
• Segment Covered-
o By Service Type
o By End User
• Regions Covered-
o North America
o Europe
o Asia-Pacific
o Rest of the World
• Competitive Landscape – include Atento Spain Holdco S.L.U, Capgemini S, Tata Consultancy Services Ltd., Transcom, TTEC Holdings Inc. Td Synnex Corp., Tech Mahindra Ltd., and others.
Key questions addressed by the report
• What is the market growth rate?
• Which segment and region dominate the market in the base year?
• Which segment and region will project the fastest growth in the market?
• Who is the leader in the market?
• How are players addressing challenges to sustain growth?
• Where is the investment opportunity?
Global Call Center Outsourcing Market Report Segment
By Service Type
By End User Industry
Global Call Center Outsourcing Market Report Segment by Region
North America
• United States
• Canada
Europe
• UK
• Germany
• Italy
• Spain
• France
• Rest of Europe
Asia-Pacific
• China
• India
• Japan
• South Korea
• Rest of Asia-Pacific
Rest of the World
• Latin America
• Middle East & Africa
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