Emotional Intelligence Leveraging the Communication Industry by Understanding Human Behavior

Published: Dec 2022

The global emotional intelligence market is anticipated to grow at a considerable CAGR of 22.3% during the forecast period. The factor that contributes to the market growth is the advancement of AI technology. By leveraging AI, the emotional intelligence technology has reached a level where it can help enhance natural abilities and assist with new challenges. The ability of emotional intelligence technology supports to communicate and understand, on an empathetic level to enhance our unique human abilities for business and customer experience. This ability to boost human performance can be most readily seen in customer service agent interactions.  The business that involves conversation with customers such as telecom services, retail services can add potential with emotional intelligence. its unique ability to augment individual human strengths to become better and more productive through emotion identification. With this technology, communicator can identify customers emotions. As per the Harvard Business Review Organization, “Organizations with high levels of EI capabilities often have very creative teams. Team members are comfortable in understanding themselves and each other. Additionally, they are also able to be upfront about their beliefs, which brings multiple perspectives to bear on challenges and leads to innovative solutions”.

Browse the full report description of “Emotional Intelligence Market Size, Share & Trends Analysis Report by Component (Software, and Services), and by Industry (IT and Telecommunication, Manufacturing, Transportation and Logistics, Government, BFSI, Healthcare, and Others) Forecast Period (2022-2028)” at https://www.omrglobal.com/industry-reports/emotional-intelligence-market

For instance, July 2022 the company NVISO SA, the solution provider of human behavioural analytics AI, i announced the release of an Evaluation Kit (EVK) for its Human Behavioural AI, SDK running on the BrainChip Akida neuromorphic processing platform. The company will release its Human Behaviour AI as both as an Evaluation Kit (EVK) and Software Development Kit (SDK). Which is optimized for neuromorphic processors targeting innovators looking to adopt AI-driven human machine interfaces to detect human behaviour in real-time at the edge.

Market Coverage

The market number available for – 2021-2028

Base year- 2021

Forecast period- 2022-2028

Segment Covered- 

o By Component

o By Application

o Enterprise Size

Regions Covered-

o North America

o Europe

o Asia-Pacific

o Rest of the World

Competitive Landscape- including iMotions, Noldus Information Technology, NVISO SA, Receptiviti Inc., Raydiant Inc, and others.

Key questions addressed by the report

What is the market growth rate?

Which segment and region dominate the market in the base year?

Which segment and region will project the fastest growth in the market?

Who is the leader in the market?

How players are addressing challenges to sustain growth?

Where is the investment opportunity?

Global Emotional Intelligence Market Report Segment

By Component

  • Software
  • Services

By Application 

  • Human resource management
  • Customer relationship management
  • Sales and marketing
  • Leadership development

By Enterprise Size

  • Small and Medium Enterprises 
  • Large Enterprises

Global Emotional Intelligence Market Report Segment by Region

North America

United States

Canada

Europe

UK

Germany

Italy

Spain

France

Rest of Europe 

Asia-Pacific

China

India

Japan

South Korea

Rest of Asia-Pacific 

Rest of the World

Latin America 

Middle East & Africa


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