Availability of Skilled Workforce at Low Cost in India & China to Lead Global Healthcare BPO Market

Published: Jul 2024

Global healthcare BPO market is anticipated to grow at a considerable CAGR of 9.3% during the forecast period (2024-2031).  The availability of skilled workforce for low cost in emerging countries such as India & China is fueling the growth of healthcare outsourcing services globally. One of the major advantages of outsourcing is the large availability of skilled healthcare professionals who are experts, have enormous amounts of experience in carrying out tasks, and are ready to do complex jobs. The combination of skilled medical professionals with the medical outsourcing company saves healthcare companies from a lot of paperwork and monotonous labor of employee acquisition and retention. 

Browse the full report description of “Healthcare BPO Market Size, Share & Trends Analysis Report Payer Services (Analytics and Fraud Management Services, Billing and Accounts Management Services, Claims Management Services, HR Services, Integrated Front-End Services and Back Office Operations, Member Management Services, Provider Management Services, Care Management Service, and Product Development & Acquisition Services), by Life Sciences Services (Manufacturing Services, Non-Clinical Services, Research and Development), and by Provider Services (Revenue Cycle Management, Patient Enrollment, and Patient Care) Forecast Period (2024-2031)” at https://www.omrglobal.com/industry-reports/healthcare-bpo-market-size

Indian hospitals possess numerous advantages as compared to other emerging countries. India is observed to be one of the prime destinations for outsourcing due to several factors including a large English-speaking populace, a large talent pool of graduates and post-graduates, a low-cost base, and a vast number of firms engaged in providing BPO services. High numbers of health care professionals in India are available at affordable cost with a large patient pool which makes it a preferred destination for payer and provider outsourcing. 

Recent Development

  • In May 2024, global investment firm KKR acquired a “significant minority stake” in Infinx Healthcare, an artificial intelligence (AI) driven healthcare business process outsourcing (BPO) company at a cost of around $150.0 million.

Market Coverage  

· The market number available for 2023-2031 

· Base year: 2023 

· Forecast period: 2024-2031 

· Segment Covered- 

o By Payer Services

o By Pharmaceuticals Services

o By Provider Services

· Regions Covered- 

o North America 

o Europe 

o Asia-Pacific 

o Rest of the World

Competitive Landscape: Accenture Plc, GeBBS Healthcare Solutions, Inc., IBM Corp., Allscripts Healthcare, LLC, and Capgemini Services SAS among others.

Key questions addressed by the report 

  • What is the market's growth rate? 
  • Which segment and region dominate the market in the base year? 
  • Which segment and region will project the fastest growth in the market? 
  • Who is the leader in the market? 
  • How are players addressing challenges to sustain growth? 
  • Where is the investment opportunity? 

Global Healthcare BPO Market Report Segment 

By Payer Services

  • Analytics and Fraud Management Services
  • Billing and Accounts Management Services
  • Claims Management Services

o Claim Adjudication Services

o Claim Settlement Services

o Information Management Services

o Claim Repricing

o Claim Investigation Services

o Claim Indexing Services

o Fraud Detection & Management

  • HR Services
  • Integrated Front-End Services and Back-Office Operations
  • Member Management Services
  • Provider Management Services
  • Care Management Services
  • Product Development & Business Acquisition Services 

By Life Science Services 

  • Manufacturing Services 
  • Non-Clinical Services

o Sales & Marketing

o Supply Chain Management & Logistics

o Other

  • Research & Development

By Provider Services 

  • Revenue Cycle Management
  • Patient Enrollment
  • Patient Care

o Medical Transcriptions

o Device Monitoring

o Medical Imaging

Global Healthcare BPO Market Report Segment by Region 

North America 

· United States 

· Canada 

Europe 

· UK 

· Germany 

· Italy 

· Spain 

· France 

· Rest of Europe 

Asia-Pacific 

· China 

· India 

· Japan 

· South Korea 

· Rest of Asia-Pacific 

Rest of the World 

· Latin America

· Middle East and Africa

 

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