Growing demand for Advanced Insurance Channels is Propelling the Insurance Platform Market

The global insurance platform market is anticipated to grow at a CAGR of 13.0% during the forecast period (2024-2031). The market growth is driven by the growing demand for advanced insurance channels, as they facilitate convenient and accessible interactions with insurance companies. Additionally, the rise in the adoption of cloud-based digital solutions supports the market to gain a competitive advantage.  

The global insurance platform market is segmented by offering (into software and services), by application (into claim management, underwriting & rating, Customer Relationship Management (CRM), billing & payments, compliance & reporting, policy administration, collection & disbursement, sales & marketing, property estimation, and others), by insurance type (into general insurance, life insurance, cybersecurity insurance, and others), by technology (into Artificial Intelligence (AI) & Machine Learning (ML), Internet-of-Things (IoT), blockchain, data analytics & big data, regulatory technologies (regtech), and others), and by end-user (insurance companies, insurance agencies & brokers, Third-Party Administrators (TPAs), and actuators & reinsurers)

Market Dynamics

• The claims management segment is projected to emerge as the largest segment, owing to the rising demand for virtual claim handling and processing. Additionally, such platforms accelerate the claim management resulting in greater adoption. 

• North America is expected to hold a major share during the forecast period, owing to the presence of several technological giants in the region coupled with a tech-savvy consumer base. Furthermore, the regional regulatory organizations are contributing to the regional market growth. 

The major players in the global insurance platform market include Adobe Inc., IBM, Microsoft Corp., Oracle, Corp., Next Insurance, Inc. (Delaware Corp.), Acko Technology and Service Pvt. Ltd., and Salesforce, Inc., among others. The market players are contributing significantly to the market growth by the adoption of various business strategies, such as product development, mergers and acquisitions, partnerships, and more.  

Recent Developments 

• In December 2024, CoverGo launched CoverGo Claims. They manage health claims through a comprehensive, end-to-end solution for claims management. The platform optimizes every aspect of claims processing, including end-to-end automation, a configurable rules engine, advanced fraud detection, real-time connectivity with external data sources, and user-friendly, white-label portals. 

• In November 2024, AllianceBernstein L.P. expanded its insurance business through a non-exclusive partnership with Reinsurance Group of America, Inc.  

• In October 2024, CC Capital and The Westaim Corp. announced the creation of an integrated insurance and asset management platform. CC Capital will invest $250 Million in Westaim under this partnership. 

• In October 2024,   Igloo, Southeast Asia’s insurance technology company launched its direct-to-consumer (D2C) platform, igloo.co.id, in Indonesia.

• In November 2023, the National Health Authority (NHA) and the Insurance Regulatory and Development Authority of India (IRDAI) collaborated to operationalize the National Health Claim Exchange (NHCX). NHCX is a digital health claims platform developed by the National Health Authority. The circular for the same was issued by the IRDAI in June 2023.  

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