The Growing Adoption of Problem Management Software and Cloud-Based Solutions in the US

Published: May 2023

The global problem management software is anticipated to grow at a CAGR of 14.5% during the forecast period. The US is anticipated to hold a considerable share of the global problem management software market, owing to the growing adoption of problem management software across various industries, including BFSI, retail, IT, and Telecom across the country. There exist an increasing demand among these industries to efficiently manage the lifecycle of all problems that could happen in an IT service infrastructure. The region is a pioneer in technology adoption and IT infrastructure optimization.

Additionally, the region is a pioneer in the adoption of cloud services including cloud-based problem management software, the market is projected to grow during the forecast period. Moreover, the region has a strong foothold of problem management software vendors contributing to the market's growth. Some include Atlassian Inc., BMC Software, Inc., Freshworks Inc., and ServiceNow, Inc. among others. Furthermore, according to the US Small Business Administration (SBA), more than 30.2 billion small businesses in the US use problem management software to solve problems regarding IT service. Small businesses comprise about 99.9% of all US businesses. Thus, the rise in the number of small and medium-sized companies in the US is expected to drive the market's growth.

Browse the full report description of “Problem Management Software Market Size, Share & Trends Analysis Report by Deployment Model (On-Premises and Cloud), and by Industry Vertical (BFSI, IT & Telecommunication, Retail & E-Commerce, Healthcare, Manufacturing, and Others) Forecast Period (2023-2030)” at https://www.omrglobal.com/industry-reports/problem-management-software-market

Moreover, new startups are emerging in the problem management software market and further getting support from rising regional investments. For instance, in March 2023, FieldOS, a start-up that has launched a mobile solution to solve the real-time problems that a physical asset would have, is targeting a round of $664,289, of which $21,428 on SeedBlink, an investment platform that enables the ?nancing of European technology start-ups. The sum will be used mainly for the company’s international expansion, in the restaurant segment in the US and in the office and residential building area in the UK.

Market Coverage

The market number available for – 2022-2030

Base year- 2022

Forecast period- 2023-2030

Segment Covered- 

o By Deployment Model

o By End-User Vertical

Regions Covered-

o North America

o Europe

o Asia-Pacific

o Rest of the World

Competitive Landscape- including Atlassian Inc., BMC Software, Inc., Freshworks Inc., and ServiceNow, Inc. among others.

Key questions addressed by the report

What is the market growth rate?

Which segment and region dominate the market in the base year?

Which segment and region will project the fastest growth in the market?

Who is the leader in the market?

How are players addressing challenges to sustain growth?

Where is the investment opportunity?

Global Problem Management Software Market Report Segment

By Deployment 

  • On-Premises
  • Cloud

By End-User Vertical

  • BFSI
  • IT & Telecommunication
  • Retail & E-Commerce
  • Healthcare
  • Manufacturing
  • Others (Transportation & Logistics)

Global Problem Management Software Report Segment by Region

North America

United States

Canada

Europe

UK

Germany

Italy

Spain

France

Rest of Europe 

Asia-Pacific

China

India

Japan

South Korea

Rest of Asia-Pacific 

Rest of the World

Latin America 

Middle East & Africa


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